SMART KM model

CITATION

Ahmed, A., & Elhag, M. (2017). SMART KM model. World Journal of Science, Technology and Sustainable Development, 14(2/3), 172–193

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ABSTRACT
Purpose – The purpose of this paper is to critically address the key issues facing organisations in
implementing knowledge management (KM) initiatives and frameworks and how to develop fit-for-purpose
an integrated knowledge management framework (KMF) for organisational excellence. In doing so, the paper
critically review concepts, frameworks and models of KM to introduce the SMART KM model to support the
successful introduction of KM to an organisation through systematic and well-defined steps. In addition to
well-founded theories, SMART KM model is also driven by best-in-class KM practices from a number of
industries and sectors. SMART KM contains number of business components which supports knowledge
flow throughout the organisations which can be tailored to achieve the organisation-specific goals and
objectives in alignment with the adopted operating model. Throughout the paper, number of key issues facing
organisations in implementing KM initiatives will be introduced and discussed. The readers would also be
able to realise the design principles supporting SMART KM model and how it can be used to improve
performance and achieve organisational excellence.
Design/methodology/approach – The paper provides an in-depth and critical review of the literature and
theories on KM. In doing so, several sources have been reviewed and consulted including various mainstream
referred journals focussing on KM, change management, management, HR, social science, strategy, etc. as
well as books, online databases, governmental reports and statistics, etc.
Findings – All organisations are demanding better justification for investments in any KM initiative and
expected outcomes. Therefore, we must ensure that KM initiatives are directly linked to the organisation’s
business strategy. Moreover, we must also ensure that there are performance measurements in place to
evaluate the success of the proposed KMF or KM initiative.
Originality/value – The SMART KMF is unique as it considers a number of paradigms and key
organisation facets to assure successful deployment of KM practices and long-term sustainability of the
associated benefits.


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